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General terms and conditions

  1. General conditions
    VELKÁvlna, s.r.o.,., Kataríny Franklovej 5399/1, 902 01 Pezinok, SLOVAKIA IČO: 53656491, VAT No.: 2121451585 registered in the Commercial Register of the District Court Bratislava I, Section: Sro, Insert No. 152692/B (hereinafter referred to as the "Operator" or "Seller") as an Internet domain operator www.bigcord.eu accepts on 1.9.2021 these General Terms and Conditions (hereinafter referred to as "Business Terms and Conditions"), the subject of which is the regulation of mutual relations and the definition of mutual rights and obligations between the seller and the buyer, i.e. any other natural or legal person other than the seller who purchases goods or services from the seller (hereinafter referred to as the "buyer"). By sending the order, the buyer confirms that he has become familiar with these terms and conditions in detail and accepts these terms and conditions for the delivery of goods by the seller who buys the goods from the seller via the the seller's online store. By sending an order, the buyer – consumer also confirms that the following information has been provided to him before sending it:

The main characteristics of the goods,
The total price of the goods, including value added tax and all other taxes, transport, delivery, postage and other costs and fees, including the obligation to pay the purchase price for the ordered goods,
Information on the buyer's right to withdraw from the contract, conditions, deadline and procedure for exercising the right of withdrawal,
Information on the duration of the purchase contract and, in the case of an indefinite purchase contract, also information on the conditions for terminating the contract.

The relationship between the Seller and the Buyer is governed by these Terms and Conditions, which are binding on both parties. The Terms and Conditions further define and specify the rights and obligations of the Seller and the Buyer. Circumstances not regulated by these terms and conditions shall be governed by the relevant provisions of Act No. 40/1964 Coll. of the Civil Code, as amended, Act No. 250/2007 Coll. on Consumer Protection, as amended, and Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or the Provision of Services under a Distance or Off-Premises Contract, as amended, for the sale of goods to a consumer, or by the provisions of the Commercial Code in the case of the sale of goods to an entrepreneur. The terms and conditions may be amended by the Operator, but this shall not affect the rights and obligations arising during the validity of the previous versions of the terms and conditions. The Seller may amend or supplement the wording of the Terms and Conditions. This provision does not affect rights and obligations that arose after the validity of the previous version of the terms and conditions.

  1. Subject matter of the contract of sale
    The subject of the contract is the sale of goods - intended for handmade creation. (hereinafter referred to as "goods" or also as "product"). The Seller undertakes to deliver the Goods in proper condition, in accordance with the specifications or characteristics customary for the type of Goods, complying with the standards, rules and regulations in force in the Slovak Republic. The contract of sale shall be concluded in English.
  1. Order
    The contract of sale, on the basis of which the sale of goods is made by the Seller to the Buyer, is formed on the basis of the dispatch and confirmation of a written order by the Buyer and payment of the stated price of the goods. Once the order has been sent, the order will be processed and will be considered binding for both parties only after the payment has been credited to the Seller's account. An order confirmed by the Seller and paid by the Buyer shall be deemed binding on both parties, unless there is a breach of the terms agreed at the time of confirmation. Essential terms and conditions are mainly considered to be the content of the order: the exact specification of the goods, the price for the goods, the method of delivery of the goods and the Buyer's contact information.
  2. Price
    All prices for goods and services and all charges published on the website www.bigcord.eu are final, except in the case of special requirements for the production of the product (e.g. delivery of a finished product according to a custom order, etc.), or possible incorrect adjustment of the price of the product. In the case of special product requirements, the price for the goods is subject to mutual prior agreement between the buyer and the seller.
  3. Payment terms
    The Buyer may pay for the goods in the following ways:
    a/ payment by card - Barion payment gateway,
    b/ by transfer - the buyer shall pay for the goods to the seller's account.
  4. Cancellation of the order
    Cancellation of the order by the buyer
    The Buyer may cancel the order no later than until it has been paid. Cancellation must be reported by e-mail to bigcord.info@gmail.com. Cancellation of the order by the seller. The Seller reserves the right to cancel the order or part of it in the following cases: the goods are no longer manufactured or a feature of the product - the goods - has changed significantly. the buyer cannot be contacted (incorrect phone number, unavailable, not responding to emails, etc.).
  5. Warranty and complaints
    The rights and obligations of the contracting parties regarding liability for defects are governed by the relevant generally binding regulations of the Civil Code or the Commercial Code. An electronic invoice is duly issued to the Buyer for each order. The buyer receives it by email and it serves as a guarantee letter. The buyer is obliged to take care of (store) the purchased goods according to the manufacturer's instructions or in a manner usual and appropriate for the type of goods. The warranty covers visible damage to the goods since manufacture, such as defects in the products (product defects, reducing the aesthetic aspect of the goods). The warranty does not cover goods that are worn out by use or damaged by improper handling. The buyer informs the seller of the claim request by email, where they agree on the following procedure. Start of the warranty period If the goods are replaced, the warranty period starts again from the receipt of the new goods.
  6. Delivery terms and delivery costs
    The method of delivery of the goods shall be determined by the Buyer (by post, courier, carrier) in his order on the basis of the published price list at www.bigcord.eu, unless the Buyer agrees otherwise with the Seller, to the address notified by the Buyer in his order. The agreement on another method of delivery must be mutual and confirmed by the Seller by email. The delivery period of the ordered goods is within 3 days from the order and starts from the moment of confirmation of receipt of the order. The prices of postage, packing and transport are set out in a separate document published at www.bigcord.eu in the "Shipping and postage" section. The delivery date will be notified via the buyer's email. The Buyer is obliged to take delivery of the goods from the Seller or a person authorised by the Seller in due and timely manner. On receipt of the goods, the Buyer is obliged to check the number of items in the consignment as well as any physical damage to the goods, and the delivery note of the shipping company will be used to confirm the defect-free nature of the goods delivered. In the event of defects, the Buyer may reasonably refuse to accept the shipment. In the event of an unjustified refusal by the Buyer to accept the shipment, the shipment shall be deemed to have been duly accepted. DAP: With delivery at destination.
  7. Unaccepted shipments and withdrawal from the contract
    The Buyer acknowledges and agrees that if, after binding confirmation of the order, he fails to take delivery of the goods without prior written withdrawal, the Seller may claim damages in the amount of the actual cost of the attempted unsuccessful delivery of the order. The buyer - consumer has the right to withdraw from the purchase contract without giving any reason within 14 days from the date of receipt of the goods from the seller or the person designated by him for this purpose. The withdrawal form and the instructions on the exercise of the consumer's right of withdrawal are provided to the buyer-consumer upon request.
  8. Privacy Policy
    The Parties agree that if the Buyer is a natural person, the Buyer shall notify the Seller of his/her name and surname, permanent address including postal code, telephone number and email address. If he is a legal person or a sole trader, he shall notify the Buyer of his business name, registered office address including postcode, VAT number, VAT number (if registered) telephone number and email address. The buyer agrees in accordance with Act No. 18/2018 with effect from 31.08.2019 on the basis of 221/2019 Coll. on the protection of personal data, as amended, to the Seller to process and store his personal data, in particular those listed above and/or which are necessary for the Seller's activities and to process them in all its information systems. The Buyer grants this consent to the Seller for an indefinite period of time. The Buyer may withdraw consent to the processing of personal data at any time in writing. Consent will expire within 1 month of receipt of the Buyer's withdrawal of consent by the Seller and the data will be deleted thereafter. The operator of the website www.bigcord.eu undertakes that the data provided will be used only for the purpose of concluding and performing the contract on the basis of the terms and conditions specified by the seller. The processed data will not be published, disclosed or made available to a third party.The operator of the www.bigcord.eu website undertakes that the data provided will only be used for the purpose of concluding and fulfilling a contract, subscription to goods or for relevant promotional offers on the basis of the terms and conditions specified by the seller.
  9. Alternative Dispute Resolution (ADR)The Buyer - consumer - has the right to contact the Seller with a request for redress by e-mail to bigcord.info@gmail.com , if he is not satisfied with the way in which the Seller has handled his complaint or if he believes that the Seller has violated his rights. If the Seller responds to this request in a negative manner or fails to respond within 30 days of sending it, the consumer has the right to submit a proposal for the initiation of alternative dispute resolution to an alternative dispute resolution entity (hereinafter referred to as ADR entity) pursuant to Act 391/2015 Coll., Act 391/2015 Coll. The consumer may also file a complaint through the alternative dispute resolution platform RSO, which is available at https://ec.europa.eu/info/policies/consumers_en. The alternative dispute resolution may be used only by a consumer natural person who does not act within the scope of his business, employment or profession when concluding and performing a consumer contract. Alternative dispute resolution applies only to a dispute between a consumer and a seller arising out of or relating to a consumer contract. Alternative dispute resolution shall apply only to distance contracts. Alternative dispute resolution does not apply to disputes where the value of the dispute does not exceed 20 EUR. The ADR entity may require the consumer to pay a fee for the initiation of ADR for a maximum of 5 incl. VAT.
  10. Final provisionsThese terms and conditions are drawn up in accordance with the generally binding legal regulations of the Slovak Republic, in particular but not exclusively in accordance with the Civil Code or the Commercial Code, while the rights and obligations of the Seller and the Buyer established by these terms and conditions, but not expressly regulated, are governed in particular by this Act and, if necessary, by the provisions of other applicable legal regulations of the Slovak Republic.The Seller reserves the right to make any changes to these terms and conditions without prior notice to the Buyer. The validity of the terms and conditions, including their changes, shall commence on the date of their adoption, i.e. on 10.03.2024 and shall become effective on the date of their publication on the website www.bigcord.eu, i.e. on 10.03.2024.