Right to withdraw from the contract
As a consumer you have the right to withdraw from the purchase contract without giving any reason within 14 days from the day on which you or a third party designated by you (other than the carrier) takes possession of the goods. If you ordered several goods within one order that are delivered separately, the period runs from the day you take possession of the last item.

How to withdraw
To exercise the right of withdrawal, inform us by an unequivocal statement — for example by completing and submitting the online form below, by a letter sent by post, or by e-mail. The withdrawal period is met if you send your notice of withdrawal before the 14-day period expires.

Consequences of withdrawal and return costs
After you withdraw from the contract, we will refund all payments received from you, including delivery costs (except for additional costs arising if you chose a delivery method other than the cheapest one we offer), without undue delay and no later than 14 days from the day we receive your notice of withdrawal. Please send the goods back to us without undue delay, no later than 14 days; you bear the direct cost of returning the goods. We may withhold the refund until we receive the returned goods or until you provide proof of having sent them back.

Exceptions to the right of withdrawal
The right of withdrawal does not apply to goods made to your specific requirements or custom-made, to goods subject to rapid deterioration or spoilage, to goods sealed in protective packaging which are not suitable for return for hygiene reasons and whose packaging was broken after delivery, and in other cases provided for by applicable law.